Privacy policy

1. Who is responsible?

VDW Digital Services is located at Stadionlaan 18, 5213 JK 's-Hertogenbosch, the Netherlands. The business is registered with the Dutch Chamber of Commerce under number 90785150. VDW Digital Services is responsible for the processing of personal data described in this policy.

Questions about privacy can be sent to info@vdwdigitalservices.com.

2. What data do we process?

Depending on your contact with VDW, we may process your name, company name, contact details, the content of enquiries, project and invoicing details, and technical information about use of the website.

3. Purposes and legal grounds

We process data to respond to enquiries, prepare and perform proposals and agreements, provide services, maintain our administration, secure and improve the website, and comply with legal obligations. The legal basis is consent, performance of an agreement, a legal obligation or a legitimate interest, depending on the situation.

4. Contact forms

We use information submitted through a contact form to assess and respond to your enquiry. Enquiries that do not result in a follow-up are retained for no longer than 30 days, unless a longer period is necessary or legally required.

5. Sharing data with others

We do not sell personal data. We only share data with suppliers needed for services such as hosting, email, administration, analytics or carrying out an assignment. Where required, we make appropriate privacy and security arrangements with processors.

6. Processing outside the EEA

If a supplier processes data outside the European Economic Area, we use appropriate safeguards such as an adequacy decision or approved contractual clauses where required.

7. Cookies and analytics

The website uses necessary functional cookies. Where legally required, we ask for consent before placing analytical or marketing cookies. The available cookie settings provide further information about any non-essential cookies in use.

8. Retention periods

We retain personal data no longer than necessary for the purpose for which it was collected. For financial records, we follow the applicable statutory tax retention periods.

9. Security

We take appropriate technical and organisational measures to protect data against loss, misuse and unauthorised access. Complete security of digital transmission or storage can never be guaranteed.

10. Your rights

You may request access, correction, deletion, restriction or transfer of your personal data, object to processing, or withdraw consent. Email us to submit a request; we may ask for information needed to verify your identity.

11. Complaints

Please contact us first if you have a complaint. You may also submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

12. Changes

We may update this policy when the website, our services or applicable law changes. The latest version is always published on this page.